75+ Patient Feedback Survey Questions, Template & Best Practices

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Wondering how to elevate patient experience and deliver exceptional care? Leverage the power of patient feedback surveys to gain valuable insights and transform every patient’s journey.

Collecting patient feedback is crucial for healthcare facilities to understand their patients’ experiences, satisfaction levels, and areas of improvement. Patient feedback surveys play a vital role in gathering valuable insights that can drive enhancements in healthcare services. However, crafting an effective patient feedback survey can be challenging as it needs to cater to various touchpoints, interactions, and aspects of care.

In this blog, we will explore all the touchpoints that a patient feedback survey must collect feedback along with a survey template, best practices, and sharing channels. Whether you are a hospital administrator, healthcare practitioner, or clinic manager, this extensive list of patient feedback survey questions will be a valuable resource to assess and improve your patients’ experiences. Let’s get started! 

What is Patient Feedback?

Patient feedback refers to the opinions and suggestions provided by patients regarding their experiences with healthcare providers. It helps healthcare organizations understand patients’ perspectives, assess the quality of care provided, and make improvements to enhance patient experiences.

A patient feedback survey is most relevant when administered during or after a patient’s appointment, following a specific treatment, or upon discharge, as it provides valuable insights into patient satisfaction levels and helps evaluate the overall patient experience.

If you are looking at getting patient feedback to deliver the highest quality of care, here is a patient feedback survey template you can place offline on your website or app.

Patient Feedback Survey Questions for Maximum Response

Through patient feedback surveys, you can achieve high patient satisfaction scores and positively impact your business. Satisfied patients are more likely to seek and continue care from your facility, improving patient retention rates. Additionally, satisfied patients are more inclined to share positive experiences with others, generating valuable word-of-mouth referrals and bolstering your reputation within the community.

Using the right NPS software to capture net promoter score, one can understand patient loyalty and use insights to increase positive word-of-mouth that can contribute to the long-term success of your healthcare facility. Increased patient loyalty also helps attract new patients and foster strong patient outcomes. Here are some patient feedback survey questions that you can add to gauge different aspects of the patient experience at your healthcare facility:

1. Patient Feedback Survey Questions on Overall Satisfaction

To deliver patient-centered care that meets the needs of patients’ expectations and leads to positive outcomes, it is essential to keep a check on the overall satisfaction of patients. An enhanced patient experience includes identifying the scope of improvement in key areas like communication, staff behavior, quality of care, wait times, etc. Here are some questions that you can add to a patient feedback survey to gauge overall patient satisfaction.

  • On a scale of 1 to 10, how satisfied are you with the care you received at our healthcare facility?
  • Did the healthcare providers listen attentively to your concerns and needs?
  • How well did the healthcare providers explain your diagnosis and treatment options?
  • Were your questions and concerns addressed in a timely and satisfactory manner?
  • How satisfied are you with the accessibility and availability of appointments or healthcare services?
  • Did the healthcare providers involve your family or loved ones in discussions and decisions about your care?
  • Were you provided clear and understandable information about your insurance coverage and costs?
  • Would you recommend our healthcare facility to others based on your overall experience?

2. Patient Feedback Survey Questions on Communication

Effective communication in healthcare ensures that patients understand their medical condition, treatment options, and follow-up instructions, enabling them to make informed decisions about their health. If your staff can communicate properly, it would build trust and confidence between your patients and healthcare providers, making patients feel valued and cared for. Involving patients in decision-making and tailoring care to their needs facilitates patient care and outcome. Here are some health survey questions to gauge communication in a patient feedback survey.

  • How would you rate the clarity of communication between you and our healthcare staff?
  • Did our healthcare team actively listen to your concerns and questions?
  • Were you provided with enough information about your condition or treatment options?
  • Did our healthcare team show empathy and compassion during your interactions?
  • Did the healthcare staff involve you in decision-making regarding your care?
  • Did you feel comfortable asking questions or seeking clarification during your interactions?
  • Were you provided with clear instructions for follow-up care or medications?
  • How well did the healthcare staff maintain confidentiality during your interactions?
  • Did the healthcare team effectively communicate with your family members or caregivers, if applicable
  • How satisfied were you with the response time for addressing your inquiries or concerns?

3. Patient Feedback Survey Questions on Staff Attitude & Behavior

Patients’ perceptions of the staff’s attitude and behavior influence their trust, confidence, and comfort in seeking care. Positive experiences with staff can enhance patient engagement, adherence to treatment, and overall patient satisfaction. You can assess your staff’s friendliness, respect, responsiveness, and professionalism by asking patient feedback questions about staff attitude and behavior. Here are some questions to add to a patient feedback survey to evaluate staff behavior.

  • How would you rate the friendliness and approachability of our staff?
  • Were the staff members attentive and responsive to your needs and concerns?
  • Did the staff members exhibit professionalism in their behavior?
  • How well did the staff members coordinate with each other to provide seamless care?
  • Were you informed about any delays or changes in your care by the staff members?
  • How satisfied were you with the level of patient education provided by the staff members?
  • Were the staff members respectful and accommodating towards your family members or caregivers, if applicable?
  • Did the staff members take steps to address any concerns or issues you raised?

4. Patient Feedback Survey Questions on Access & Timeliness

Access to timely and convenient care is a crucial aspect of patient-centered healthcare. To assess patients’ perceptions of the ease of scheduling appointments, wait times, availability of urgent care, and access to specialized services, you should include relevant questions in your patient feedback survey.  By gathering feedback on access and timeliness, you can streamline processes, reduce wait times, and ensure that patients receive prompt and convenient care. Here are some questions you can add to your patient feedback survey based on access and timeliness.

  • How easy was it for you to schedule an appointment with our healthcare facility?
  • Were you able to get an appointment within a reasonable timeframe?
  • Did you experience any difficulties in accessing our healthcare services?
  • Were you informed about any potential delays or wait times before your appointment?
  • Did you receive timely reminders about your upcoming appointments?
  • Did you have to wait longer than expected for test results or other diagnostic procedures?
  • How satisfied were you with the availability of urgent care or emergency services?
  • How would you rate the availability of our healthcare providers for follow-up appointments?
  • Did you have to wait for a long time before receiving a referral to a specialist?

5. Patient Feedback Survey Questions on Quality of Care

The quality of care is a fundamental aspect of healthcare, and patient feedback is essential for assessing and improving care delivery. By capturing feedback on various aspects of care, including coordination of care, information provision, safety measures, responsiveness, and overall satisfaction, you can recognize areas of strength and ensure that your patients receive safe, personalized, and high-quality care. Consider these patient feedback survey questions on the quality of care to gather maximum insights about the patient experience.

  • How satisfied are you with the overall quality of care you received at our healthcare facility?
  • Were you provided with clear explanations regarding your diagnosis and treatment options?
  • How well did the healthcare providers listen to your questions, concerns, and preferences?
  • Were you provided with adequate information about self-care or follow-up instructions?
  • How would you rate the cleanliness and safety measures observed at our healthcare facility?
  • Were you satisfied with the availability and accessibility of necessary medical equipment or technology?
  • Did the healthcare providers adhere to infection control protocols and maintain a hygienic environment?
  • Did the healthcare providers promptly address any complaints or issues you raised during your care?

6. Patient Feedback Survey Questions on Physical Environment

To ensure a comfortable and welcoming space for patients and visitors, you must capture patient feedback on cleanliness, comfort, accessibility, privacy, and amenities within your healthcare facility. By gathering feedback on the physical environment, you can make necessary changes, enhance the patient experience, and demonstrate a commitment to providing a secure and satisfying space for optimal patient care delivery. Here are some questions for the same purpose.

  • How would you rate the cleanliness of our healthcare facility?
  • Were the waiting areas adequately equipped with seating and amenities?
  • How satisfied were you with the temperature and ventilation in the facility?
  • Did the facility have clear signage and wayfinding to help you navigate easily?
  • Were the restrooms clean and well-maintained?
  • Did the facility have amenities, such as water dispensers or vending machines, available to patients and visitors?
  • How well did the facility accommodate the needs of patients with disabilities?
  • Were there designated areas for families or caregivers to wait comfortably?
  • Were infection control measures, such as hand sanitizer stations, readily available and visible?

7. Patient Feedback Survey Questions on Patient Education

Patient education is crucial in empowering patients to participate in their healthcare journey actively, make informed decisions, and manage their health effectively. By gathering feedback on patient education, you can assess the clarity, comprehensiveness, and effectiveness of the information provided to patients. Here are some patient feedback questions to gauge patient education in a patient feedback survey.

  • Were you provided with clear and understandable information about your medical condition?
  • Did the healthcare providers take the time to explain the purpose and potential benefits or risks of your treatment options?
  • How well did the healthcare providers address your questions and concerns about your care?
  • Were you given written materials or resources to educate yourself about your medical condition further?
  • How satisfied are you with the level of detail and comprehensiveness of the information provided to you?
  • Were you given instructions on managing your symptoms or performing any necessary self-care tasks?
  • How satisfied are you with the accessibility of educational materials or resources in different formats, such as online or printed materials?

8. Patient Feedback Survey Questions on Emotional Support

Emotional support is vital in addressing patients’ psychological well-being, reducing anxiety and stress, and improving overall satisfaction with their healthcare experience. By gauging emotional support, you can assess the effectiveness of your staff’s communication and empathy and promote a caring and compassionate environment. Here are some patient feedback survey questions to understand how well your patients are emotionally supported.

  • Did the healthcare providers demonstrate empathy and understanding toward your emotional needs
  • Did the healthcare providers take the time to listen to your concerns and feelings actively?
  • Were you given opportunities to discuss any emotional or psychological challenges you were experiencing?
  • Did the healthcare providers involve your family or loved ones in discussions and decisions about your emotional well-being, if applicable?
  • How well did the healthcare providers support you in dealing with any grief or emotional difficulties related to your healthcare experience?

9. Patient Feedback Survey Questions on Financial & Billing Experience

Patient feedback on the financial and billing experience is crucial for identifying areas where healthcare organizations can enhance their billing processes, improve communication about costs and insurance coverage, and provide resources and assistance to patients facing financial challenges. Here are some questions that can help gauge financial experience in a patient feedback survey.

  • Were you provided with clear and understandable information about the costs associated with your healthcare services?
  • How satisfied are you with the transparency and clarity of the billing process?
  • Were you given an itemized breakdown of charges for the services you received?
  • Were you informed about available payment options or financial assistance programs?
  • Did the healthcare providers communicate any changes or updates to your billing or insurance coverage on time?
  • How well did the billing staff assist you in understanding your insurance claims and the reimbursement process?
  • How satisfied are you with the responsiveness and professionalism of the billing staff when addressing your financial inquiries?

10. Patient Feedback Survey Questions on Discharge & Follow-Up

Patient feedback on discharge and follow-up is crucial to identify the clarity of instructions, coordination of follow-up appointments, and post-discharge support. It allows healthcare providers to enhance the quality of patient information, ensure smooth transitions, and address any concerns or anxieties patients may have about their recovery. Enhance the effectiveness of your patient feedback survey by incorporating these questions to evaluate the discharge and follow-up procedures within your healthcare facility.

  • How satisfied are you with the explanations provided regarding your medications and their usage post-discharge?
  • Were you given information on potential warning signs or symptoms to watch out for after discharge
  • Did the healthcare providers address your concerns and questions about the follow-up care plan?
  • Did the healthcare providers coordinate any necessary follow-up appointments or referrals?
  • Were you given information on who to contact in case of any post-discharge complications or questions?
  • Were you informed about any necessary lifestyle changes or modifications to support your recovery?
  • Did the healthcare providers ensure that you clearly understood any diagnostic tests or procedures scheduled after discharge?
  • Were you provided with a contact person or healthcare professional for any follow-up questions or concerns after discharge?

Best Practices for Creating Patient Feedback Survey

To create active participation in your patients, you need to create a well-designed patient feedback survey that conveys a commitment to patient-centeredness and continuous improvement. Here are some best practices that you can follow to create an effective patient feedback survey.

1. Use a Mix of Questions

By using both qualitative and quantitative questions to get a comprehensive view of patient satisfaction, identifying overall trends while also uncovering specific areas for improvement.

For example, if you want to assess patient satisfaction with their telemedicine services, add a 1 to 10 opinion scale survey question or any other quantitative question like:

“On a scale of 1-10, how satisfied are you with our telemedicine services?” to get a numerical rating that can be analyzed statistically.

To get a deeper knowledge of the quantitative question, add a qualitative question like “Please share any specific aspects of our telemedicine services that you found particularly helpful or challenging.” so your patients can provide detailed feedback about their experience.

You can use quantitative data to measure overall satisfaction levels and track progress, while qualitative data can provide insights into specific strengths and areas for improvement, making targeted changes to enhance the patient experience.

2. Avoid Leading Questions

Leading questions like “Didn’t you find our doctors to be extremely knowledgeable and friendly?” or “Wouldn’t you agree that our hospital provides the best care in the city?” makes the response biased and don’t accurately reflect patients’ true experiences and opinions. It can lead to inaccurate information and skewed data.

Instead, use neutral language like “How would you describe your experience with our doctors in terms of knowledge and friendliness?” or “How would you rate the quality of care provided by our hospital compared to other healthcare facilities in the city?”. These neutral questions allow patients to provide their own opinions without any predetermined assumptions making the patient feedback survey more effective.

3. Personalize Survey Based on Patient Type

You can increase the efficiency of your patient feedback survey by personalizing it based on your patient type. For example, showing an optometrist survey to a patient admitted to your hospital for heart-related concerns wouldn’t make sense. Instead, showing relevant surveys to relevant patients would help obtain the right data. 

You can further elevate the patient feedback survey experience by eliminating the need for patients to answer irrelevant questions. For instance, if a survey question asks about medication side effects, patients who have not taken any medication can automatically skip that question.

4. Keep the Survey Short and Focussed

The patient feedback survey needs to be short and focused to maximize response rates and increase patient engagement. Before creating the survey, you need to identify the survey’s primary objectives and add the most relevant questions that focus on gathering data that directly address those objectives.

Ensure to use clear and concise language devoid of jargon or complex phrasing so that respondents easily understand the patient feedback survey questions.

Sharing the Patient Feedback Survey

Once your patient feedback survey is ready, sharing it through the appropriate channels is crucial. You can also use a patient satisfaction survey template to build your survey faster and start implementing it across all the touchpoints in the patient journey to gauge their feedback.  By selecting the right medium for distribution, you can effectively reach your target audience and optimize response rates. Consider the following best practices for sharing your survey:

1. Offline

In the healthcare industry, most of your patients will be physically visiting your healthcare facility. Collecting their feedback using offline surveys on the premises offers you the unique advantage of collecting real-time feedback and wide reach. Here are the two most effective ways to capture patient feedback responses using offline methods.

a. Kiosks

Offline modes of survey collection, such as kiosks, provide an instrumental and convenient on-site option for gathering responses. Here’s how offline kiosk surveys can help in collecting patient feedback:

  • Convenient On-Site Feedback: Placing kiosks in an accessible area allows patients to provide feedback during their visit without extra devices or the internet.
  • Higher Response Rates: Visible patient feedback survey stations increase participation compared to online surveys that require active engagement.
  • Inclusive Patient Population: Offline kiosks cater to patients without smartphones or the internet, ensuring diverse perspectives for more representative feedback.
  • Reliable in Offline Settings: Kiosks work without internet, suitable for healthcare environments with limited connectivity.
  • Data Security: Collecting feedback on-site through kiosks maintains control and reduces the risk of data breaches, ensuring patient confidentiality.

b. QR Code

If setting up a dedicated physical kiosk is not feasible for your healthcare facility, you can use a QR code feedback form to share patient feedback surveys. You can easily place the QR code on posters, flyers, brochures, or digital screens, and your patients can conveniently scan the QR code using smartphones or tablets and take the survey.

Opt for sharing patient feedback survey through QR code when you want to:

  • Enable convenient access with mobile devices
  • Increase the visibility of patient feedback surveys in and outside the premises
  • Save costs compared to physical kiosks
  • Leverage user familiarity with scanning QR codes
  • Scale survey distribution easily at all locations

2. Email

Through emails, you can send a survey after a patient has visited your facility. You can personalize the patient feedback survey on the email by addressing the patients by their names and including specific details about the treatment or service they received. An email survey can also be sent right after a patient has made an appointment or with your physician.

Sharing the patient feedback survey via email offers cost-effectiveness and convenience, allowing patients to complete the survey at their own pace. Email survey allows tracking open rates, click-through rates, and survey completion rates, enabling in-depth analysis and optimization of patient feedback survey strategies.

3. Website

If your healthcare facility has a strong online presence, including a website that receives significant traffic, sharing the patient feedback survey on the website can leverage the existing user base and attract more participants. Website surveys can help gauge patient feedback on their experience, loyalty, and more.  

You can either embed the patient feedback survey on the website, use a pop-up widget or place a dedicated feedback button to capture the patient’s attention. Placing the patient feedback survey prominently on the website can serve as a visible call to action, encouraging patients to provide feedback and demonstrating your organization’s commitment to listening and improving based on patient experiences.

4. SMS

While emails have the possibility of getting lost in the spam folder of your patients’ inboxes, SMS surveys reach patients directly on their mobile devices, increasing the chances of survey engagement.

Sharing patient feedback surveys via SMS provides a convenient and accessible method for patients to provide feedback, especially for those who may not regularly check their emails or have limited internet access. Additionally, SMS surveys enable quick response rates, allowing you to gather timely feedback and take prompt actions based on patient insights.

5. In-app/In-product

Sharing the patient feedback survey through in-app or in-product can especially come in handy to schedule appointments, access medical records, and receive personalized health information. You can integrate surveys to capture in-app user feedback on various aspects of the patient experience, such as after a patient visits the facility for an appointment, they receive a notification on the app prompting them to provide feedback on wait times, staff communication, and overall satisfaction with the visit. This comes in handy, especially when a user has made an appointment via a mobile application or healthcare product. 

Here’s when you should consider using in-app or product to share your patient feedback surveys:

  • Patient Satisfaction Measurement: In-app surveys allow healthcare providers to measure patient satisfaction with specific services, appointments, or encounters.
  • Health Monitoring & Patient Engagement: In-app surveys can be utilized to gather patient-reported data on symptoms, adherence to treatment plans, or lifestyle behaviors, which can help your healthcare facility to monitor patient health, provide personalized recommendations, and foster patient engagement in self-care.
  • Care & Treatment Evaluation: Through a patient feedback survey in the app, you can capture feedback on treatment effectiveness, quality of care, and patient outcomes.
  • Post-Visit Feedback: In-app surveys can be deployed after a patient’s visit or encounter with your healthcare facility to get feedback on wait times, communication with staff, appointment scheduling, and overall satisfaction with the visitor experience.
  • User Experience Assessment: Patients can provide insights on the ease of navigation, design, and functionality, helping to identify areas for improvement for healthcare apps or digital platforms.


Patient feedback is a valuable tool for healthcare facilities to improve their services and enhance the patient experience. Designing an effective patient feedback survey is crucial to gather meaningful insights at all touchpoints, and sharing it through different channels can lead to maximum responses.

By implementing a patient feedback survey, you can ensure that you can assess essential aspects of the patient experience, including communication, staff attitude, quality of care, and more. A well-designed patient feedback survey shared from an appropriate channel empowers your healthcare facility to gather comprehensive feedback and drive continuous improvement in patient-centered care.

Sign up for a 7-day trial with Zonka Feedback to capture patient insights and leverage ready-to-use healthcare templates, smart features like survey automation, CRM integration, segmentation, and a streamlined feedback management process.


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