Business process outsourcing is the practice of acquiring the services of an external organization for the management of internal operations. These operations include customer services, accounting and financial operations, marketing and promotional activities, and more.
Why Businesses Need to Outsource?
The reason why any business would be outsourcing its operations to other companies is for various reasons. A business might not have specialized resources, such as experienced staff to manage daily operations, customer support, or financial management operations. Businesses often outsource to focus more on their core operations, such as manufacturing products or providing services. This allows them to dedicate their resources to activities that create the most value for their customers.
Besides those reasons, BPO services can also be acquired for abundance advantages. These include specialized service provisions that streamline crucial operations. increase in operational efficiency as the workload is reduced with the outsourcing of specific operations. And the benefit of cost reduction is that BPO companies are able to deliver services at much lower rates as compared to if these operations were managed in-house.
Considering the above reasons and benefits of acquiring BPO services, if you are planning to outsource your business operations to a BPO agency, then you are heading in the right direction. So with whom do you partner up? Which is the best BPO agency in your state? To answer this, we have brought you the best BPO agencies in the US that you could trust and, more importantly, outsource your operations to.
Top 5 BPO Companies in the US
1. Fusion BPO Services
One of the well-reputed BPO agencies your business can opt for is Fusion BPO Services. This agency provides outsoure services in the sectors of customer engagements, digital solutions, billings, and lead generation.
The customer engagement services include customer service, tech support, live chats, social media, and emails. If you plan to acquire the customer service operations of Fusion BPO, then you can avail their services of escalation handling, customer loyalty management, complaint management, after-sale service, and more.
The lead generation services of Fusion BPO include B2B and B2C lead generation services, customized campaigns according to business needs and targeted audiences, cold calling, and more.
The digital solution services of Fusion BPO include data annotation, cognitive automation, digital transformation, and workspace QMS.
2. Accenture
A globally recognized BPO that stands among the Fortune 500 is Accenture. Their services include supply chain management, HR and talent acquisition, customer and sales operations, marketing, and more.
Accenture provides extensive supply chain services, including inventory planning, delivery fulfillment, and other SCM-related services. Speaking of the service package for customers and sales operations, it comprises channel optimization, digital sales, sales enablement, and customer adaptation.
Accenture also provides its services to diverse industries. Whether your business operates in the automobile, health, energy, insurance, or retail sectors, Accenture has got your covered.
3. Peak Support
If we talk about the top business process outsourcing companies in the USand don’t mention Peak Support, then this wouldn’t be fair, if not biased. With diverse service packages and expertise in diverse services provision in numerous industries, Peak Support is among the top BOP companies.
The services of Peak Support include customer services, technical support, back-office services, sales and marketing, accounting services, and tech and AI solutions.
If you want to elevate your customers’ experience, then trust Peak Support. Their customer services consist of omnichannel, technical, and multilingual support. The customer-centric approach of Peak Support ensures greater satisfaction for your customers whenever they come up with any queries or reach out for help.
Your business can unload repetitive tasks and operations with the back-office services of Peak Support. These services include operation management, inventory management, and the processing of sales orders.
Peak Support has been providing their services to several top organizations, such as Adobe, Joyride, Verb, and TechSmith. If your business operates in the SaaS and e-commerce industries, then opting for Peak Support is preferable.
4. Invensis
Businesses that want beyond-benchmark services should consider choosing Invensis. You can outsource any operation to Invensis, whether it be related to finance and accounting services, eCommerce support, analytics, IT, or corporate training services.
The financial and accounting services of Invensis include diverse operations such as account payables and receivable management, payroll processing, bookkeeping, financial analysis, and reporting.
Businesses planning to opt for eCommerce services can streamline various aspects of their operations. The service umbrella of eCommerce services includes product data entry, order processing, an eCommerce call center, catalog management, and more.
If you don’t have tech-savvy staff and must carry out complex IT operations, then don’t worry. With the IT services of Invensis, you can acquire services such as web, software, and mobile application development and software testing.
5. SMB Services
Finding the right partner that provides cost-effective and full-range services can be challenging; if so, then we have the right BPO service provider for your business: SMB Services. SMB Services is a California-based BPO services provider that excels in services such as financial and accounting, digital marketing, and business intelligence.
Fractional CFO, bookkeeping, and taxation services can be utilized through the financial and accounting services of SMB Services. SMB services also provides a wide range of digital marketing services, such as content marketing, email marketing, SEO, SEM, lead generation, and many offshoring services.
SMB Services offers various business intelligence services, which include BI dashboards, integration, automation, data and analytics, and erg solutions.
SMB Services has the best talent pool and provides end-to-end business solutions for your organization at affordable rates. This agency is best for small and medium-sized businesses that want BPO service at pocket-friendly rates.
Conclusion
Lastly, BPO service providers are the go-to organizations for streamlining and enhancing your business operations. As you plan to avail these services, choose from those business process outsourcing companies above that have experienced staff, budget-friendly service packages, and a wide range of services
